Terms & Conditions
Last updated: August 2026
These Terms & Conditions apply to the services provided by Bico, also operating under the names Restaurant Bico and Bico Amsterdam (“Bico”, “we”, “us” or “our”).
By making a reservation, placing an order, visiting our restaurant, or otherwise using our services, you agree to these Terms & Conditions where applicable.
1. About Bico
Bico is a restaurant located at:
Carolina MacGillavrylaan 3188
Amsterdam, The Netherlands
For questions regarding these Terms & Conditions, you can contact us at:
2. Reservations
Reservations can be made by telephone or through WhatsApp.
When making a reservation, customers may be asked to provide information such as their name, telephone number, preferred date and time, number of guests, and any relevant requests.
A reservation is considered confirmed once it has been accepted or confirmed by Bico.
Customers are responsible for providing correct reservation details and for informing us as soon as reasonably possible if their plans change.
3. Late Arrivals
We kindly ask guests to arrive at the agreed reservation time.
If you expect to be late, please contact us as soon as possible.
In the event of a significant delay without prior notice, we cannot guarantee that your table will remain available. We reserve the right to release the table to other guests where reasonably necessary.
4. Cancellations and No-Shows
If you are unable to attend your reservation, we kindly ask that you cancel or change your reservation as early as possible.
At present, Bico does not charge a standard cancellation or no-show fee unless a different arrangement has been expressly agreed in advance for a particular reservation, event or group booking.
We reserve the right to refuse or require additional confirmation for future reservations in cases of repeated no-shows or misuse of our reservation system.
5. Group Bookings and Special Arrangements
For larger groups, private events or special arrangements, additional conditions may apply.
Where applicable, these conditions will be communicated before the booking is confirmed and may include specific cancellation conditions, deposits, minimum spending requirements or agreed menus.
Such additional conditions will only apply when they have been communicated and agreed in connection with the relevant booking.
6. Menu, Availability and Prices
We aim to keep our menus, prices and other information accurate and up to date.
However, dishes, ingredients, prices and availability may change. Certain dishes or products may be unavailable due to seasonal availability, supplier changes or other circumstances.
Unless otherwise stated, prices communicated to consumers include applicable VAT.
In the event of an obvious pricing or typographical error, we reserve the right to correct the error.
7. Allergies and Dietary Requirements
Guests are responsible for informing Bico about allergies, intolerances or important dietary requirements before ordering.
We will make reasonable efforts to accommodate dietary requirements where possible.
However, our kitchen handles different ingredients and allergens. We therefore cannot guarantee that any dish is completely free from traces of allergens or cross-contact.
If you have a severe or potentially life-threatening allergy, please inform our staff clearly before ordering so that we can explain what can reasonably be accommodated.
8. Payments
Online payment is not currently available through our website.
Payments at the restaurant can be made using the payment methods accepted by Bico at the time of your visit.
Customers are responsible for paying the full amount due for the food, drinks and other products or services ordered.
9. Takeaway and Delivery
Bico may offer takeaway and may also make its food available through third-party delivery platforms such as Thuisbezorgd.nl and Uber Eats.
Orders placed through a third-party platform may also be subject to that platform’s own terms and conditions.
The third-party platform may be responsible for certain parts of the ordering, payment or delivery process. Bico is not responsible for failures or delays caused solely by an independent third-party platform or delivery service where these circumstances are outside our reasonable control.
Nothing in these Terms & Conditions limits any rights you may have under applicable consumer law.
10. Food Orders
Customers are responsible for checking that their order details are correct when placing an order.
We make reasonable efforts to prepare orders accurately and according to the information provided to us.
If there is a problem with an order, please contact Bico or, where applicable, the delivery platform through which the order was placed as soon as reasonably possible.
11. Conduct at the Restaurant
We want Bico to be a safe and pleasant environment for our guests and staff.
We reserve the right to refuse service or ask a person to leave the premises where reasonably necessary, including in cases of threatening, abusive, discriminatory, dangerous or seriously disruptive behaviour.
Any such action will be taken in accordance with applicable law.
12. Personal Belongings
Guests remain responsible for their personal belongings while visiting Bico.
Bico is not responsible for loss, theft or damage to personal belongings unless the loss or damage is caused by circumstances for which Bico is legally responsible.
If you believe you have left an item at the restaurant, please contact us.
13. Website
We make reasonable efforts to keep information on our website accurate and available.
However, we cannot guarantee that the website will always be uninterrupted, error-free or completely up to date.
Information on the website may be changed or updated without prior notice.
14. Third-Party Services and Links
Our website or services may contain links to or make use of independent third-party services, including services such as Google Maps, Instagram, WhatsApp and delivery platforms.
These third parties may have their own terms and privacy policies.
Bico is not responsible for the operation or content of independent third-party services, except where responsibility cannot legally be excluded.
15. Liability
Bico is responsible for losses or damages to the extent required by applicable law.
To the extent permitted by law, Bico is not responsible for indirect or unforeseeable losses resulting from circumstances outside our reasonable control.
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by law, including any mandatory rights available to consumers.
16. Force Majeure
Bico will not be responsible for a failure or delay in providing services where this is caused by circumstances outside our reasonable control.
Such circumstances may include, for example, power failures, severe weather, government restrictions, supply interruptions, technical failures, emergencies or other unforeseen events.
Where reasonably possible, we will try to inform affected customers and find an appropriate solution.
17. Privacy
Personal data is processed in accordance with our Privacy Policy and applicable privacy legislation.
Please refer to our Privacy Policy for more information about how we collect, use and protect personal information.
18. Changes to These Terms
We may update these Terms & Conditions from time to time, for example when our services or applicable legal requirements change.
The latest version will be made available through our website. The date at the top of these Terms & Conditions indicates when they were last updated.
19. Governing Law
These Terms & Conditions are governed by the laws of The Netherlands.
Any dispute will be handled by the competent court in the Netherlands, subject to any mandatory consumer protection rules regarding jurisdiction and applicable law.
20. Contact
If you have questions regarding these Terms & Conditions, please contact:
Bico / Restaurant Bico / Bico Amsterdam
Carolina MacGillavrylaan 3188
Amsterdam, The Netherlands
Email: bicoamsterdam@hotmail.com