Privacy Policy

Last updated: August 2026

1. About Bico

This Privacy Policy explains how Bico, also operating under the names Restaurant Bico and Bico Amsterdam (“Bico”, “we”, “us” or “our”), collects, uses and protects personal information.

Bico is a restaurant located at:

Carolina MacGillavrylaan 3188
Amsterdam, The Netherlands

For questions or requests regarding your privacy or personal data, you can contact us at:

bicoamsterdam@hotmail.com

We respect your privacy and process personal data in accordance with applicable privacy legislation, including the General Data Protection Regulation (GDPR).

2. Personal Data We Collect

We only collect personal data when it is necessary for providing our services or communicating with you.

Depending on how you interact with Bico, we may process the following information:

  • Your name

  • Email address

  • Telephone number

  • Reservation date and time

  • Number of guests

  • Information or special requests you voluntarily provide in connection with a reservation

  • Communications you send to us

We do not use your personal data for newsletters or unsolicited marketing.

3. Reservations

Reservations can be made by telephone or through WhatsApp.

When you make a reservation, we may use your name, telephone number and reservation details to:

  • Register and manage your reservation

  • Contact you regarding your reservation

  • Respond to questions or changes concerning your booking

  • Provide our restaurant services

Please avoid providing sensitive personal or medical information unless it is necessary for us to accommodate a specific request.

4. Legal Basis for Processing

Where the GDPR applies, we process personal data only when we have a valid legal basis.

Depending on the situation, we may process your information because:

  • It is necessary to take steps at your request or to provide a service you have requested;

  • We have a legitimate interest in managing reservations, communicating with customers and operating our restaurant;

  • We are required to process or retain certain information to comply with a legal obligation; or

  • You have given your consent where consent is required.

5. How Long We Keep Personal Data

We do not keep personal data for longer than reasonably necessary for the purpose for which it was collected.

Reservation and customer communication data will generally be deleted or anonymised when it is no longer reasonably necessary for the reservation, customer service or our legitimate business administration.

Certain information may be retained for a longer period where this is required by Dutch law, for example for tax, accounting or legal purposes.

6. Website and Cookies

Our website is created and hosted using JouwWeb.

We do not independently use Google Analytics, Meta Pixel or similar advertising or behavioural tracking technologies on our website.

However, our website provider and third-party features used on our website may process technical information that is necessary to provide their services. This can include information such as an IP address, browser information or device information.

Where required by applicable law, cookies or similar technologies that are not strictly necessary will only be used with the appropriate consent.

7. Google Maps and Instagram

Our website may contain links to or integrations with third-party services such as Google Maps and Instagram.

When you interact with these services, the relevant third party may process information about you in accordance with its own privacy policy. Bico does not control how these independent third-party services process your personal data.

We recommend reviewing the privacy policies of these services if you would like more information about their data practices.

8. WhatsApp

Customers may contact Bico and make reservations through WhatsApp.

If you communicate with us through WhatsApp, information such as your telephone number, profile information, messages and reservation details may also be processed by WhatsApp and its provider in accordance with their own privacy terms.

You may also choose to contact us through another available method if you do not wish to communicate through WhatsApp.

9. Delivery Platforms

Bico may offer food ordering or delivery through third-party platforms such as Thuisbezorgd.nl and Uber Eats.

When you place an order through one of these platforms, the platform processes your personal data according to its own privacy policy. Bico may receive information from the platform that is necessary to prepare, manage or fulfil your order.

We do not control personal data that these platforms collect independently for their own purposes.

10. Payments

Bico does not currently offer online payments through its website.

Payments at the restaurant are made using the payment methods available at the restaurant. Payment providers and financial institutions may independently process transaction information where necessary to complete a payment.

11. Sharing Personal Data

We do not sell your personal data.

We may share or allow access to personal data only where reasonably necessary to operate our restaurant and services, including with service providers such as our website provider and relevant ordering or delivery platforms.

We may also disclose information where required by law or where reasonably necessary to establish, exercise or defend legal claims.

12. International Data Transfers

Some third-party services we use may process information outside the European Economic Area (EEA).

Where the GDPR requires safeguards for such transfers, the relevant service provider is responsible for implementing appropriate safeguards, such as an adequacy decision or approved contractual protections, where applicable.

13. Children

Our services and website are not intended for children to independently make reservations or submit personal information to Bico.

If we become aware that personal information relating to a child has been provided to us without appropriate involvement or authorisation from a parent or legal guardian, we will take reasonable steps to delete the information where appropriate.

14. Your Privacy Rights

Under the GDPR, you may have the right to:

  • Request access to the personal data we hold about you

  • Request correction of inaccurate or incomplete personal data

  • Request deletion of your personal data

  • Request restriction of certain processing

  • Object to certain processing

  • Request portability of your data where applicable

  • Withdraw consent where processing is based on consent

To exercise your privacy rights, please contact:

bicoamsterdam@hotmail.com

We may need to verify your identity before processing certain requests.

You also have the right to submit a complaint to the relevant data protection supervisory authority. In the Netherlands, this is the Autoriteit Persoonsgegevens.

15. Security

We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of electronic communication or storage can be guaranteed to be completely secure.

16. Third-Party Websites and Services

Our website may contain links to external websites or services.

Bico is not responsible for the privacy practices, security or content of independent third-party websites and services. We recommend reviewing their privacy policies before providing personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy when our services, website or legal obligations change.

The most recent version will be made available through our website, and the “Last updated” date at the top of this Privacy Policy will be adjusted where appropriate.

18. Contact

If you have any questions about this Privacy Policy or the way Bico processes personal data, please contact:

Bico / Restaurant Bico / Bico Amsterdam
Carolina MacGillavrylaan 3188
Amsterdam, The Netherlands
Email: bicoamsterdam@hotmail.com